Frequently Asked Questions

Find answers to common questions about our products, shipping, returns, and more.

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How do I place an order?

To place an order, simply browse our products, add items to your cart, and proceed to checkout. You can review your order before finalizing your purchase.

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What payment methods do you accept?

We accept major credit cards,Shop Pay, and Apple Pay for your convenience and security.

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What's the warranty / guarantee?

Our 60-Day Guarantee

What's covered:

  • Any manufacturing defect

How to claim:

  1. Email support@handhearth.com with your order number
  2. Tell us what went wrong — a quick sentence is fine
  3. Ship your gloves back to us (we'll send a return label)
  4. Our team will test the gloves to verify the issue
  5. Once confirmed, we'll process your full refund within 5-7 business days

The fine print (kept simple):

  • Applies to gloves purchased from handhearth.com only
  • Gloves must be returned for inspection before refund is processed
  • One claim per order
  • Refund goes back to your original payment method

What's not covered:

  • Physical damage from misuse (cuts, burns, pet damage)
  • Lost gloves
  • Purchases from unauthorized sellers

That's it. No hoops. No hassle — just a quick verification to keep things fair for everyone.

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How long does shipping take?

Standard shipping typically takes 3-7 business days within the US, Canada, and the UK.

All orders over include free shipping — no minimum purchase required.

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What is your return policy?

14-Day Easy Returns

We want you to love your Hand Hearth gloves. If they're not right for you, we make returns simple.

You have 14 days from delivery to return your gloves if:

  • They don't fit properly
  • You changed your mind
  • They arrived damaged or defective
  • You received the wrong size

To qualify for a return:

  • Gloves must be unworn and unused (trying them on briefly at home is fine)
  • Original packaging and all accessories included
  • Proof of purchase (order confirmation email works)
  • The original tag has not been removed

How it works:

  1. Email us at support@handhearth.com with your order number
  2. We'll send you our return address and instructions within 24 hours
  3. Drop off your package at your nearest shipping location
  4. Refund processed within 5-7 business days of receiving your return

Please note:

  • Return shipping is covered by the customer for change-of-mind returns
  • Defective items? We cover return shipping — that's on us

Questions? Our team is here Mon-Sat 9AM-6PM EST. Just email Emma at arkswell@126.com